The present general conditions of sale apply to all sales concluded on the website The company of the senses SAS.
The www.compagnie-des-sens.com website is a service of :
The company of the senses SAS website sells the following products Organic natural extracts.
The customer declares to have taken knowledge and to have accepted the general conditions of sale before the placing of his order. The validation of the order is thus worth acceptance of the general conditions of sale.
The present general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.
The present general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or by means of other distribution and marketing channels.
They are available on The company of the senses SAS website and will prevail, if necessary, over any other version or any other contradictory document.
Seller and Buyer agree that these terms and conditions shall exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online.
If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.
The present general conditions of sale are valid until December 31, 2025.
The purpose of the present general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods proposed by the seller to the buyer, from the website The company of the senses SAS.
The present conditions only concern purchases made on the website of The company of the senses SAS and delivered exclusively in France or in Corsica. For any delivery in French overseas departments and territories or abroad, please send a message to the following e-mail address: bonjour@compagnie-des-sens.fr.
These purchases concern the following products: Natural extracts BIO.
The buyer acknowledges having been informed, prior to placing the order and concluding the contract, in a legible and comprehensible manner, of the present general conditions of sale and of all the information listed in article L. 221-5 of the French Consumer Code.
The following information is provided to the buyer in a clear and comprehensible manner:
The buyer has the possibility to place his order online, from the online catalog and by means of the form which appears there, for any product, within the limit of available stocks.
The buyer will be informed of any unavailability of the product or good ordered.
For the order to be validated, the buyer will have to accept, by clicking in the indicated place, the present general conditions. He will also have to choose the address and the mode of delivery, and finally validate the mode of payment.
The sale will be considered final:
Any order implies acceptance of the prices and the description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and the guarantees mentioned below.
In certain cases, notably non-payment, wrong address or other problem on the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.
For any question related to the follow-up of an order, the buyer can call the following phone number: 04 82 53 40 22 (cost of a local call), during the following days and hours: from Monday to Friday, from 08:00 to 12:15, and from 13:30 to 16:00, or send an email to the seller at the following email address: bonjour@compagnie-des-sens.fr.
The online provision of the buyer's credit card number and the final validation of the order will be worth proof of the buyer's agreement:
In case of fraudulent use of the credit card, the buyer is invited, as soon as this use is noticed, to contact the seller at the following phone number: 04 82 53 40 22.
The seller provides the buyer with an order confirmation by e-mail.
The computerized registers, kept in the computer systems of the seller in reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is made on a reliable and durable support that can be produced as proof.
The products governed by the present general conditions are those which appear on the seller's website and which are indicated as sold and shipped by the seller. They are offered within the limits of available stocks.
The products are described and presented with the greatest possible accuracy. However, if errors or omissions could occur as for this presentation, the responsibility of the salesman could not be committed. The photographs of the products are not contractual.
Essential oils are very powerful concentrates and can be dangerous if not used properly. The company of the senses attaches the precautions for use of the oils to each order. The Customer must take note of the precautions for use before using the products and respect them for any use. Usage guides are available here (1894-the-company-of-the-senses). The Customer who sells or offers a The company of the senses product with agreement by The company of the senses, is obliged to give his buyer the precautions for use with the product.
The company of the senses will not be held responsible for damages caused by a misuse of one of its products or by a failure to respect the precautions of use and safety rules, during the use of one of its products or by a failure to give these precautions by a retailer.
Essential oils are not harmless products and contain very high percentages of active substances. The company of the senses does not encourage self-medication.
The information provided on the Site comes from reference books on aromatherapy. It is provided for information purposes only and does not constitute medical information or engage the responsibility of The company of the senses.
For any use of essential oils for therapeutic purposes, The company of the senses reminds the necessity to consult a doctor or a pharmacist competent in aromatherapy.
The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force at the time of the order, subject to availability on that date.
The prices are indicated in euros. They do not take into account the delivery costs, invoiced in supplement, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online store.
If one or more taxes or contributions, in particular environmental, were to be created or modified, in rise as in fall, this change could be reflected on the selling price of the products.
This is an order with payment obligation, which means that the placing of the order implies a payment from the buyer.
To pay for his order, the buyer has, at his choice, all the payment methods made available by the seller and listed on the seller's website. The purchaser guarantees to the salesman that he has the authorizations possibly necessary to use the method of payment chosen by him, at the time of the validation of the purchase order. The seller reserves the right to suspend any order processing and any delivery in case of refusal of authorization of payment by credit card from the officially accredited organizations or in case of non-payment. The seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not paid in full or in part a previous order or with whom a payment dispute is being administered.
The payment of the price is carried out in totality with the day of the order, according to the following methods:
Your orders are processed as soon as possible by the Customer Service and the Shipping Department, open from Monday to Friday included. (The company of the senses commits itself to ship orders within 24 hours following the reception of the payment of your order.
Except in cases of force majeure or during periods of closure of the online store that will be clearly announced on the homepage of the site, the shipping times will be, within the limits of available stocks, those indicated below. The delivery time is calculated from the date of registration of the order indicated on the order confirmation e-mail and according to the carrier chosen at the time of ordering:
After delivery by our Shipping Department, your order is delivered in 2 to 3 days (non-contractual) by Coliposte (colissimo without signature). These times are in working days, excluding postal delivery problems. No reimbursement of shipping costs is provided for delays.
After delivery by our Shipping Department, your order is delivered in 2 to 3 days (indicative times, non-contractual) by Colis Privé. The Chronopost option is only valid for orders validated before 3pm. This option allows a delivery of the order the day after the validation of the payment in France, before 1pm at home or in a relay point according to the selected option. The Chrono Express option is only available for orders validated before 3pm. This option allows a delivery of the order between 2 to 8 working days depending on the destination of the world. After delivery by our Shipping Department, your order is delivered in 2 to 3 days by Mondial Relay. These times are in working days, excluding postal delivery problems. No refund of shipping costs is provided for delays. After delivery by our Shipping Department, your order is delivered in 3 to 5 days by Mondial Relay. These times are in working days, excluding postal delivery problems. No refund of shipping costs is provided for delays. Once your order is finalized and paid online on our site, you will receive an e-mail notifying you of its availability within 24 hours. From then on, it will be waiting for you for 1 month. If you do not get it back, we will send you a reminder by e-mail, giving you 5 working days to come and get it back. After this second chance period, we will cancel and refund your order in the form of a voucher to be used in our store. This voucher, in the form of a unique code to be filled in the box "Discount code" in our store, will be sent to you by e-mail. Delays and non-deliveries: We have chosen reliable delivery services. As the deepest wish of The company of the senses is to democratize aromatherapy, it will do its best to find a solution that will suit both parties and that will be as fair as possible. In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility to cancel his order. The buyer will then have the choice to ask either for a refund of the sums paid within 14 days at the latest of their payment, or for the exchange of the product. The delivery means the transfer to the consumer of the physical possession or control of the good. The ordered products are delivered according to the modalities and the deadline specified above. The products are delivered to the address indicated by the purchaser on the order form, the purchaser will have to take care of its exactitude. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form. If the buyer is absent on the day of delivery, depending on the carrier, the delivery person will leave a notice in the mailbox or by default, an e-mail notification will be sent to the recipient. Deterioration of the parcel and its contents: The buyer must indicate on the delivery form and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery form, damaged package, broken products ...). This verification is considered to have been carried out as soon as the buyer, or a person authorized by him, has signed the delivery note. The buyer will then have to confirm by registered mail these reserves to the carrier at the latest in the two working days following the reception of the articles and to transmit a copy of this mail by fax or simple mail to the salesman to the address indicated in the legal mentions of the site. If the products need to be returned to the seller, they must be requested from the seller within 14 days of delivery. Any claim made outside of this period will not be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions...). The purchaser shall file with the seller on the day of delivery or at the latest on the first working day following delivery, any claim of error of delivery and/or non-conformity of the products in kind or in quality compared to the indications on the order form. Any claim made after this deadline will be rejected. The claim can be made, at the choice of the buyer: Any complaint not carried out in the rules defined above and within the time limits could not be taken into account and will release the salesman from any responsibility towards the purchaser. Upon receipt of the complaint, the seller will send a new package containing the product(s) concerned and will communicate it by e-mail to the buyer. In the event of a delivery error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, by Colissimo Recommandé, to the following address: The seller is the guarantor of the conformity of the goods sold to the contract, allowing the buyer to make a claim under the legal guarantee of conformity provided for in Articles L. 217-4 and following of the Consumer Code. In case of implementation of the legal guarantee of conformity, it is recalled that : In accordance with articles 1641 and following of the civil code, the seller is responsible for hidden defects that may affect the property sold. It is up to the buyer to prove that the defects existed at the time of the sale of the goods and are such as to render the goods unfit for the use for which they were intended. This guarantee must be implemented within two years from the discovery of the defect. The buyer can choose between the resolution of the sale or a reduction of the price in accordance with Article 1644 of the Civil Code. Application of the right of withdrawal In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer. The returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their remarketing in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not accepted. The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the will to withdraw. In case of exercising the right of withdrawal within the above-mentioned period, the price of the product(s) purchased will be refunded. Return shipping costs are at the buyer's expense. The exchange (subject to availability) or refund will be made within 10 working days and at the latest, within 14 days from the receipt by the seller of the products returned by the buyer under the conditions provided above. In case of withdrawal of the Customer on a part of the Products of the order, The company of the senses will refund the amount of the returned Products. Exceptions According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts : Any circumstances beyond the control of the parties that prevent the performance of their obligations under normal conditions shall be considered as grounds for exemption from the obligations of the parties and shall result in their suspension. The party invoking the above-mentioned circumstances must immediately notify the other party of their occurrence and of their disappearance. Will be considered as force majeure all facts or circumstances irresistible, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which could not be prevented by the latter, despite all reasonably possible efforts. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the courts and French tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers. The parties will meet to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts for more than three months, the present general conditions may be terminated by the injured party. The content of the website remains the property of the seller, the sole owner of the intellectual property rights on this content. Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement of copyright. The nominative data provided by the buyer are necessary for the processing of his order and the establishment of invoices. They can be communicated to the partners of the salesman in charge of the execution, the treatment, the management and the payment of the orders. The processing of the information communicated through the website The company of the senses SAS has been declared to the CNIL. The buyer has a permanent right of access, modification, rectification and opposition regarding the information concerning him/her. This right can be exercised in the conditions and according to the modalities defined on the site The company of the senses SAS. If one or more stipulations of the present general conditions are held to be invalid or declared as such in application of a law, a regulation or following a definitive decision of a competent jurisdiction, the other stipulations will keep all their force and their scope. The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these terms and conditions shall not be construed for the future as a waiver of the obligation in question. In the event of any difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles shall be declared non-existent. The present general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute. Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or a force majeure. Will be considered as fortuitous event or force majeure all facts or circumstances irresistible, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which could not be prevented by these last ones, in spite of all the efforts reasonably possible. The company of the senses cannot be held responsible for damages of any kind, whether material or immaterial or physical, which could result from the misuse of the commercialized products. In case of difficulties in the application of this contract, the Customer has the possibility, before any legal action, to seek an amicable solution in particular with the assistance of a professional association of the branch, an association of consumers or any other council of its choice. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the one who takes the trouble to expose his situation. In the event of a dispute, the Customer shall first contact the company to obtain an amicable solution. The buyer can resort to a conventional mediation, in particular with the Commission of the mediation of consumption or with the existing authorities of sectorial mediation, or to any alternative mode of settlement of the disputes (conciliation, for example) in the event of dispute. The name, contact details and e-mail address of the mediator are available on our website. In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: #. The present general conditions are subject to the application of French law. The competent court is the judicial court. This is the case for the rules of substance as well as for the rules of form. In case of dispute or claim, the buyer will address in priority to the seller to obtain an amicable solution. The personal data that are collected on this site are the following: The personal data collected from users is used to provide and improve the website services and to maintain a secure environment. Specifically, the uses are as follows: Personal data may be shared with third party companies in the following cases: The website implements organizational, technical, software and physical digital security measures to protect personal data from alteration, destruction and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information over the internet. In application of the regulations applicable to personal data, users have the following rights, which they may exercise by making their request to the following address: bonjour@compagnie-des- sens.fr The website reserves the right to make changes to this privacy policy at any time. If a change is made to this data protection clause, the website undertakes to publish the new version on its website. The website will also inform users of the change by e-mail at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he/she has the possibility to delete his/her account. The Seller is registered with the French Environment and Energy Management Agency (ADEME) under the following Unique Identifiers: Article L. 217-4 : "The seller delivers a good in conformity with the contract and is liable for defects in conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his expense by the contract or has been carried out under his responsibility." Article L. 217-5 : "The property conforms to the contract: (1) Whether it is fit for the purpose ordinarily expected of similar property and, if so: -if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model; -if it has the qualities that a purchaser can legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the attention of the seller and accepted by the latter." Article L. 217-6 : "The seller is not bound by the public statements of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them." Article L. 217-7 : "Defects of conformity that appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.For goods sold second-hand, this period is set at six months.The seller may fight this presumption if it is not compatible with the nature of the goods or the lack of conformity claimed." Article L. 217-8 : "The buyer is entitled to demand the conformity of the goods to the contract. He may not, however, contest the conformity by invoking a defect that he knew or could not ignore when he contracted. The same applies when the defect has its origin in materials that he himself has supplied." Article L. 217-9 : "In the event of a lack of conformity, the buyer chooses between repair and replacement of the good.However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other modality, given the value of the good or the importance of the defect. He is then obliged to proceed, unless it is impossible, according to the method not chosen by the buyer." Article L. 217-10 : "If the repair and replacement of the property is impossible, the buyer may return the property and have the price returned or keep the property and have part of the price returned. The same option is open to him: Article L. 217-11 : The application of the provisions of Articles L. 217-9 and L. 217-10 shall take place at no cost to the buyer. These same provisions do not prevent the awarding of damages. Article L. 217-12 : "The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods." Article L. 217-13 : "the provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature recognized to him by law." Article L. 217-14 : "The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible personal property, according to the principles of the civil code. Article L. 217-15 : "The commercial guarantee means any contractual commitment by a trader to the consumer to reimburse the purchase price, replace or repair the good or provide any other service in relation to the good, in addition to his legal obligations to guarantee the conformity of the good. The commercial guarantee is the subject of a written contract, a copy of which is given to the buyer. The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial scope and the name and address of the guarantor. In addition, it mentions in a clear and precise way that, independently of the commercial guarantee, the salesman remains held of the legal guarantee of conformity mentioned in articles L. 217-4 to L. 217-12 and that relating to the defects of the sold thing, under the conditions envisaged in articles 1641 to 1648 and 2232 of the civil code. The provisions of articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the Civil Code are reproduced in full in the contract. In the event of non-compliance with these provisions, the warranty shall remain valid. The purchaser is entitled to avail himself of it." Article L. 217-16 : "When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable property, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty that remained to run. This period shall run from the time of the buyer's request for service or from the time the property in question is made available for repair, if such availability is subsequent to the request for service." Article 1641 : "The seller is bound by the warranty because of hidden defects of the thing sold which make it unfit for the purpose for which it was intended, or which so diminish that purpose, that the buyer would not have acquired it, or would have given only a lesser price, if he had known them." Article 1648 : "The action resulting from redhibitory defects must be brought by the purchaser, within two years from the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year from the date on which the seller may be discharged from the defects or apparent defects of conformity.
In accordance with our cancellation conditions, The company of the senses refunds the unopened, unconsumed and resaleable products. All products that do not comply with these conditions are excluded from the refund. For example, products whose expiration date has passed, hydrolats... will not be refunded.Article 12 - Terms of delivery
In case the parcel does not reach the addressee and is returned to the sender (The company of the senses), the customer service will contact the customer by e-mail to propose a return at the expense of The company of the senses or a cancellation of the order with a refund in the form of a voucher to be used in the online store (validity: 1 year). This refund will not take into account the initial shipping costs that will have been consumed during the expedition.
If at the time of the delivery, the original packing is damaged, torn, opened, the purchaser must then check the state of the articles. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).Article 13 - Delivery errors
The company of the senses
Retour colis
2 Rue Saint Jean de Dieu
69007 Lyon
The return costs are at the seller's charge.Article 14 - Product warranty
14-1 - Legal warranty of conformity
14-2 - Legal guarantee against hidden defects
Article 15 - Right of withdrawal
Article 16 - Force majeure
Article 17 - Intellectual Property
Article 18 - Data processing and freedom
Article 19 - Partial non-validation
Article 20 - Non-Waiver
Article 21 - Title
Article 22 - Language of the contract
Article 23 - Mediation and Dispute Resolution
Article 24 - Applicable Law
Article 25 - Protection of personal data
Data collected
Use of personal data
Sharing personal data with third parties
Security and privacy
Implementation of user rights
Evolution of this clause
Article 26 - Environment - Unique Identifiers (UIDs)
Appendix
Consumer Code
1° If the solution requested, proposed or agreed upon pursuant to Article L. 217-9 cannot be implemented within one month of the buyer's complaint;
2° Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the goods and the use he is seeking. The resolution of the sale may not, however, be pronounced if the lack of conformity is minor."Civil Code
Environmental Code
"The seller of a product covered by the principle of extended producer responsibility shall communicate to the buyer, at the latter's request, the unique identifier under which the producer who fulfils, for this product, the extended producer responsibility obligations mentioned in Article
L. 541-10
."